Fashion Bug has been honoured with the People\u2019s Pinnacle Retail Textile Service Excellence Award 2025, reaffirming the brand\u2019s long-standing commitment to customer satisfaction and service excellence. The award was presented at the People\u2019s Pinnacle Awards 2025, held at the Shangri-La Colombo, Sri Lanka\u2019s largest award ceremony, recognising over 300 leading companies for excellence.<\/p>\n
The award reflects the trust customers have placed in Fashion Bug over the past three decades and stands as a testament to the brand\u2019s consistent focus on delivering meaningful, people-first retail experiences.<\/p>\n
Remarking on this prestigious recognition, Fashion Bug Chief Executive Officer Shabier Subian said, \u201cThis award belongs to our customers as much as it does to our team. For over 30 years, our customers have trusted Fashion Bug to deliver not just fashion, but service excellence at every touchpoint. Their continued loyalty inspires us to raise the bar and exceed expectations every single day.\u201d<\/p>\n
Fashion Bug remains committed to continuously enhancing its service standards, going beyond industry practices to deliver the best possible experience throughout the customer\u2019s shopping journey. Central to this promise is the brand\u2019s young, energetic, and experienced customer service team, who serve with dedication, confidence, and care, ensuring seamless support across all interactions.<\/p>\n
\u201cCustomer satisfaction has always been our key focus. The friendly and welcoming vibe customers experience under the Fashion Bug roof is no coincidence; it is the result of deliberate effort, continuous training, and a shared passion for service excellence across our teams. Every interaction is designed to make our customers feel valued and confident,\u201d said Dr. S. H. M. Faraaz, Deputy General Manager, Marketing and Sales.<\/p>\n